Policies & Customer Support

Processing & Shipping

Our team begins preparing your order as soon as it’s placed. Processing typically takes between 5 to 7 business days for ready-to-wear pieces and 4 to 6 weeks for made-to-order items. You’ll receive an email notification as soon as your order is ready for shipment, along with a tracking link so you can follow its journey to your doorstep.

All of our jewelry is shipped via FedEx Overnight service and is insured. Shipments require a signature upon receipt. We currently offer insured FedEx Express International shipping to Canada for a $100 charge, plus customs duty and tax charged by the shipping company. If you have specific needs for date or delivery instructions, please contact the T. Anthony Jewelers team and we'll be happy to coordinate the details with you.

Please note that you are responsible for any fees incurred if a package is returned to T. Anthony Jewelers due to multiple unsuccessful delivery attempts.

In-Person Pickup: Orders may also be picked up at our Kirkland showroom. To do an in-person pickup, simply indicate this preference during checkout.

Packaging: Each T. Anthony Jewelers piece comes packaged in a beautiful gift box. 

Payment

We accept all major credit cards and debit cards for online sales. For in-studio purchases, we also accept cash, personal checks, and ACH/bank wire transfers, in addition to all major credit cards and debit cards.

Returns & Exchanges

Subject to the conditions described below, returns or exchanges may be available if returned or exchanged within 30 days of purchase for any non-custom jewelry. We do not accept any returns or exchanges after the listed return window. To initiate a return or exchange, please contact us at hello@tanthonyjewelers.com. To ensure the safe return of your jewelry, we will provide detailed packaging instructions and a return label with insurance coverage aligned to the item’s value.

All items sent for exchange will undergo an inspection. Accepted items will then be processed for exchange or store credit. Please note that merchandise showing signs of wear, resizing, or repair by an outside jeweler, or any form of damage, will not be accepted and will be returned to the sender at their expense. Jewelry and engagement rings must be returned in their original packaging, including all relevant certificates or documentation. T. Anthony Jewelers reserves the right to refuse an exchange or repair of any item that does not meet these requirements.

All custom jewelry purchases are final. This includes engraved or embossed products, custom or personalized pieces (such as initials, special lettering, or custom sizes), which cannot be exchanged or returned for store credit. Each product listing on the website will indicate whether the item is returnable or a customized final sale. 

Insurance

T. Anthony Jewelers is not responsible for the loss, chipping, or abrasion of any diamonds or gemstones or loss or breakage of jewelry. We highly recommend insuring your jewelry against potential damage or loss by adding it to your homeowner’s or renter’s insurance policy, or through a specialized jewelry insurer. Jewelers Mutual is a trusted option—click here for an instant quote and use jeweler code: 4261.